Depending on how your organization is configured, you may require consent from your Google admin. If you are using Gmail to create issues and comments from your email and would like to set up a mail server for your incoming emails on Jira, then you need to configure OAuth 2.0 for your Gmail email server. You can then select the Microsoft mail server that uses OAuth 2.0 integration for your mail handler configuration to upgrade the configuration. If you’ve configured a mail handler with a mail server that uses basic authentication, you can edit the mail handler. While configuring an incoming mail handler for your Microsoft mail server, you can use the same name as the mail server which uses basic authentication. Alternatively, you can use a Microsoft mail server that you configured earlier.ĭelete the incoming mail server that uses basic authentication.
Upgrade your mail server from basic authentication to OAuth 2.0Ĭonfigure an incoming mail handler with the Microsoft mail server you configured from step 1. You’ll need to review and confirm permissions to let Jira access your information. Give your mail server a name and description.Įnter your Microsoft credentials to use your Microsoft mail server.įor Microsoft mail servers, Jira will auto-fill authorization and the token endpoint data. To add an incoming Microsoft mail server: Configure a Microsoft mail server with OAuth 2.0 integration
Learn more about getting consent from your Microsoft admin. Depending on how your organization is configured, you may require consent from your Microsoft or Google admin. If you’re using Microsoft Exchange Online to create issues and comments from your email, then you need to configure OAuth 2.0 for your Microsoft Email server since Microsoft Exchange Online won’t work anymore. Open Authorization (OAuth) provides more security than Basic Authentication by allowing you to connect your email service to Jira Software without needing to share your password. If you have incoming mail servers configured with Basic Authentication or App Passwords using Gmail or Microsoft email accounts, we recommend that you switch to OAuth to avoid any disruption as Google and Microsoft are phasing out support for Basic Authentication and App Passwords.